DEREGULATION
Power to Choose!

Today, in many states, you are able to pick the best supplier to meet your energy needs. Energy is still distributed through the same reliable, regulated system it has always been, ensuring timely delivery to you.

This concept is similar to the deregulation of long distance telephone service. All of the wires are managed by the utility, but the consumer has the choice from whom to purchase the service.

By evaluating alternate energy suppliers, you could potentially save a significant percentage annually on your energy costs, all while managing the risks of the marketplace. As a commercial or industrial customer, you can assume more responsibility for managing your energy needs and costs, while maintaining a sharper focus on your core business. You can actually demand and get better customer service, combined with accurate and timely billing. You will have access to products and services that the old utilities may have never offered; while you have the same reliability you have always been accustomed to, with no interruption in service.

In short, deregulation means you can harness new choices and new opportunities to truly take advantage of the market. You now have the ability to actually manage your energy needs like any other part of your business. The challenge is to find the optimal provider to meet your demands.


DEREGULATION FAQ’S

What is deregulation?

Deregulation involves the unbundling of functions traditionally served only by regulated utilities. Historically, utilities owned and/or controlled the generation (electric), production (natural gas), transmission and distribution.  However, customers in deregulated energy markets are now able to choose that supplies them energy commodities.  The transmission and distribution functions are still regulated and as such will still be controlled by the local utility. Likewise, the local utility will continue to respond to emergency situations.

Deregulation enables you to shop for the best price for Electricity or Natural Gas, just as you do for phone, mobile, cable or internet service.  

Who will read and maintain the meters at my business?

Your utility will continue to handle metering. However, as competition evolves, metering may become a deregulated and competitive service.

What is a supplier?

A supplier is a company that provides electricity or natural gas to commercial and/or residential customers in a competitive market. To operate in a service territory, suppliers must be accepted by that state's regulatory agency and must meet certain criteria, which varies across utilities and states.

Can a competitive supplier turn off my service?

No. Only your current utility is authorized to connect and/or disconnect your service. If you lose your supplier for any reason, you will be given advanced notice and allowed time to choose a new supplier or return to the local utility.

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CHOOSING A SUPPLIER

Will I save money if I switch suppliers?

Your savings will depend on several things, including how much you currently pay for electricity or natural gas, how much electricity or natural gas you use, and your agreement with the supplier. In most cases, businesses realize significant savings, cost and volatility avoidance when they take advantage of deregulation.

If I do switch, will I have to worry about the reliability of my energy service?

No. Regardless of who supplies your energy, the utility will continue to deliver it, uninterrupted, ensuring that sufficient electricity and natural gas are available. You will continue to have access to customer service representatives, and utility crews will still respond to emergencies and power outages.

Is there a chance I will lose power when I switch companies?

No. There will be no interruption of service if you switch to a competitive supplier or from one utility to another.

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CUSTOMER SERVICE

If I have questions about my bill, whom do I call?

Please refer to the toll-free numbers on your bill. If your questions relate to the delivery portion of the bill, please call the utility. For questions about the supply portion of the bill, call the supplier at the number provided.

Additionally, GES is available to assist our clients in resolving customer service issues with suppliers. With our extensive experience we have developed relationships at the highest levels within the energy suppliers. Subsequently, we are able to get difficult problems solved quickly and to your satisfaction.

What if I have a complaint with my local utility?

Because the local utility that transmits and delivers your electricity will continue to be regulated by your state's Public Utility Commission, you may continue to register complaints with the Commission's staff. They can assist you in resolving complaints against the regulated transmission and distribution company.

Who will provide service if I have a problem with my electricity?

Your existing electric utility company will continue to provide all services to maintain your electric system, including outage repair.

Whom do I call if there is an emergency?

You will continue to call your utility in case of an emergency, such as a power outage or natural gas leak.

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